Prestige Customer Care Toll Free Number- 1800 12333 4411
In every Indian kitchen, the name Prestige stands as a symbol of trust, performance, and innovation. Whether it’s your pressure cooker, gas stove, mixer grinder, or induction cooktop, Prestige has become an integral part of everyday cooking. But like every household product, even high-quality appliances can sometimes face performance issues or require maintenance. That’s when you need the Prestige Customer Care Number to get timely help and professional service.
This detailed guide covers everything you need to know how to contact Prestige customer care, what services they provide, how to register complaints, warranty support, and frequently asked questions that will help you resolve your appliance issues quickly.
Prestige Customer Care Number:
1800 12333 4411 | 1800 123 334411 (All Weekdays 8 am to 8 pm)
Prestige Customer Care all India Number
9535621112 (9:30am – 6:30pm)
98451 59438 (For Unresolved Queries / Escalations)
08046872000 (Call Center Helpline )
080-6846 9897 (BSNL/MTNL Customers)
97423 34411 (Whatsapp No. for support)
Prestige Online Shopping Assistance
| For Online Shopping Assistance / Order Status Queries | For Unresolved Queries / Escalations |
|---|---|
| Mobile : 95356 21112 Business Hours: Monday to Saturday – 09:30 a.m. to 07:00 p.m. IST Email: care@prestigexclusive.in | Contact: K. G. George: 98451 59438 Business Hours: Monday to Saturday – 09:30 a.m. to 06:30 p.m. IST Email: kgg@ttkprestige.com |
Prestige Kitchen Appliances Customer Care Number
| TTK End customer Care | National Helpline No: 1800-123-334411 (Toll Free); BSNL/MTNL Customers: 080-6846 9897 (Toll); Call Center working hours: Monday to Sunday, 8:00 am to 8:00 pm |
| TTK Dealer Care #: | Call Center Helpline No: 080 – 4687 2000 (Toll); Call Center working hours: Monday to Saturday, 11:00 am to 8:00 pm |
For Service Escalations
Prestige Customer Care Number – Get Instant Help
The Prestige Customer Care Number connects you directly to the company’s support team. Whether you have a technical problem, a warranty query, or a product complaint, this helpline ensures your concerns are handled professionally.
When you call customer care, you can get assistance with:
- Appliance not working or malfunctioning
- Booking a repair service
- Registering a warranty claim
- Finding the nearest authorized service centre
- Understanding maintenance or safety guidelines
- Getting updates on a complaint or service request
You can contact the Prestige customer service helpline during their working hours, typically available throughout the week (except major public holidays). A trained representative will assist you and, if required, arrange a technician visit to your home.
Why It’s Important to Contact Prestige Customer Care
Many users underestimate the importance of official customer support. Calling a local technician might seem easier, but it can void your warranty or cause further damage. Prestige’s official customer care ensures:
- Use of genuine spare parts
- Warranty-safe repairs
- Trained technicians for your specific appliance
- Doorstep service in most cities
- Clear communication and tracking for complaints
By connecting with the official customer care team, you protect your investment and ensure that your appliance continues to perform optimally.
| VOC Manager: escalations.manager@ttkprestige.com National Service Manager: customercare@ttkprestige.com RSC Working Hours: Monday to Saturday, 09.30 am to 6:00 pm (Holidays on Sundays & Local Holiday) |
Common Reasons to Contact Prestige Customer Care
Prestige manufactures a wide range of home and kitchen appliances, and users often face a variety of service needs. Below are the most common reasons customers reach out to the company:
1. Product Malfunction
If your appliance suddenly stops working — for example, an induction cooktop not heating, a mixer not starting, or a gas stove leaking — customer care will help diagnose the issue and arrange service.
2. Warranty Service Requests
Every Prestige product comes with a standard manufacturer warranty. If your appliance develops a defect during the warranty period, customer care will guide you through the claim process.
3. Installation and Demonstration
For new appliances like chimneys or advanced gas stoves, customer care can schedule installation or a product demo at your convenience.
4. Spare Parts and Accessories
If you need genuine replacement parts such as glass tops, knobs, or cooker gaskets, Prestige customer care can direct you to authorized service centres or dealers.
5. Complaint Status Tracking
Once you register a complaint, you can easily follow up through customer care for updates, estimated resolution time, or technician appointment confirmation.
Steps to Contact Prestige Customer Care Efficiently
Before reaching out, follow these steps to make your interaction smoother and faster:
- Locate Product Details: Keep your product model name, serial number, and purchase invoice ready.
- Describe the Issue Clearly: Note down what exactly is wrong, when it started, and any unusual sounds, smells, or performance issues.
- Mention Warranty Status: Let the team know if your appliance is still under warranty.
- Note Down the Complaint Number: After you register a complaint, always save your reference number for future tracking.
- Be Patient: Service requests, depending on your location, may take 24 to 72 hours to be addressed.
By being prepared with this information, you’ll get faster, more efficient assistance from Prestige support.
Services Offered by Prestige Customer Care
The customer support team provides help for nearly all aspects of product ownership. Here’s an overview of their major services:
| Service Type | Description |
|---|---|
| Product Complaint Registration | Report malfunctioning appliances or defects |
| Warranty Assistance | Help with warranty claims and coverage |
| Spare Part Support | Assistance in finding genuine parts and accessories |
| Product Installation | Schedule setup and demonstration |
| Maintenance Guidance | Tips on care and preventive maintenance |
| Refund/Exchange Queries | Help with return or exchange of defective items |
| Complaint Tracking | Check the progress of a raised service request |
| Feedback Handling | Share suggestions or escalate unresolved issues |
These services ensure that Prestige’s relationship with its customers extends well beyond the point of sale.
Benefits of Using Official Prestige Customer Care
- Expert Technicians: Only trained service personnel who understand the specific model handle your repair.
- Fast Turnaround Time: With service networks in major cities and towns, turnaround is often quick.
- Transparent Charges: For out-of-warranty repairs, you receive a clear cost breakdown before the service begins.
- Customer-Centric Approach: The company values customer satisfaction and ensures issues are handled efficiently.
- Wide Accessibility: You can reach them through phone, email, WhatsApp, or even physical service centres.
Prestige’s after-sales support has played a huge role in maintaining the brand’s strong reputation in India.
Authorized Service Centres Across India
Prestige has a large network of service centres across India, ensuring that no matter where you live, professional help is never far away. Major cities like Mumbai, Delhi, Chennai, Hyderabad, Pune, Bangalore, Kolkata, Ahmedabad, and Jaipur all have authorized centres where customers can get:
- In-person product repairs
- Genuine spare parts
- Warranty services
- Demonstrations and product training
To locate the nearest service centre, you can call customer care, share your PIN code, and get directions or contact details of your nearest facility.
Troubleshooting Tips Before Calling Customer Care
Sometimes, you can solve small issues without professional help. Here are a few quick checks you can try before calling:
- Induction Cooktop Not Working: Make sure the power cord is connected, and the vessel used is induction-compatible.
- Mixer Grinder Not Starting: Check for overload protection reset at the bottom. Allow the motor to cool before restarting.
- Gas Stove Leakage: Ensure the rubber tubing is not cracked and the knob is turned off completely.
- Pressure Cooker Leakage: Check if the gasket is properly fitted and not worn out.
- Electric Kettle Not Heating: Clean the internal coil and ensure proper power connection.
If none of these work, it’s best to stop using the appliance and contact Prestige’s authorized support immediately.
Warranty Coverage Details
Prestige offers product warranties ranging from one to five years, depending on the model. Warranty generally covers:
- Manufacturing defects
- Faulty components
- Non-functional electrical parts
However, the warranty does not cover damage due to misuse, improper installation, physical damage, or unauthorized repairs. Always retain your purchase invoice, as it is required for warranty validation.
Customer Care Beyond Repairs
Prestige’s customer care isn’t limited to fixing broken appliances. It also helps customers with:
- Product recommendations for new buyers
- Information about ongoing offers or extended warranties
- Tips on energy efficiency and safe cooking practices
- Feedback channels to help the company improve its product quality
This proactive engagement makes Prestige one of the most customer-friendly appliance brands in India.
Escalation Process for Unresolved Complaints
If your issue remains unresolved or the service delay is longer than expected, you can escalate it internally. Ask for your complaint to be forwarded to a Senior Service Executive or Regional Service Manager. Keep your complaint number ready while escalating.
If the issue still persists, you can also write to the company’s customer service head office with all relevant details such as:
- Your name and contact details
- Complaint number
- Product model and purchase date
- Description of the issue
- Previous communication details
This ensures your problem gets the attention it deserves and is resolved promptly.
Customer Experience with Prestige Service
Many Prestige customers appreciate the company’s quick response time and professional support. Common feedback includes:
- “The technician arrived the next day and fixed my induction stove perfectly.”
- “My mixer grinder was replaced under warranty without any hassle.”
- “The WhatsApp support made complaint registration quick and simple.”
Though response times may vary based on city and workload, the overall service quality is rated highly by customers nationwide.
How Prestige Maintains Its Reputation
Prestige’s success in India is not just due to product innovation but also because of its commitment to after-sales service. The company continuously trains its service staff, expands its service network, and collects customer feedback to improve performance.
The result? A brand that not only sells appliances but also ensures long-term reliability through strong customer support.
Registered Officer
National Service Manager Email: cs@ttkprestige.com
GM – All India Service Head – Mr. A. Ramani
Email: ramani@ttkprestige.com
Registered Office
TTK Prestige Limited, 38, Sipcot Industrial Complex, Hosur-635126, Tamil Nadu, India
Phone No.: 04344-276-655 / 04344-276-755 Website: https://shop.ttkprestige.com/
Corporate Office
TTK Prestige Limited, 11th Floor, Brigade Towers, 135, Brigade Road, Bangalore-560025, Karnataka India
Phone No.: 080-2227-7441 / 080-2227-7442
TTK Prestige Limited – Corporate Office 11th Floor, Brigade Towers, 135 Brigade Road, Bangalore-560025, Karnataka, India
Ph: 9535621112, 8056777073
Prestige Customer Care – FAQs
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What is Prestige’s toll-free customer care number?
Prestige’s toll-free customer care number in India is 1800-123-334411.
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How do I contact Prestige customer support?
You can contact Prestige customer support via their toll-free number, email support, or by going to the nearest authorized service center.
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What are Prestige’s customer care working hours?
Prestige customer service is accessible Monday to Saturday, 8:00 AM to 8:00 PM (business hours might be different).
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How can I place a complaint or make a service request for my Prestige product?
You can place a complaint or service request by contacting the customer service number, by filling up the online service request form on Prestige’s official website, or by going to a service center.
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Does Prestige provide a warranty for its products?
Yes, Prestige offers a manufacturer’s warranty on its items. Warranty conditions differ based on the product line. You may verify your warranty status via customer support.
