DCB Bank Customer Care Number
DCB Bank customer service offers easy and efficient solutions to its customers to fulfill their financial aspirations. DCB customer service can be accessed through SMS, missed call, or letter writing to the bank. DCB Bank customers can make a call on the bank’s helpline number and enjoy facilities of their choice from anywhere.
DCB savings account, current account, personal loan, credit card or other financial instruments held by the customers in the bank can access DCB customer care services of these accounts sitting at home. Let us detail the facilities provided by the bank to its customers.
DCB Bank Customer Care Number
Customers of DCB Bank can call on the below-mentioned numbers for quick resolution of their queries.
022 6899 7777 | 040 6815 7777
Customers who live overseas can give a call on the below-mentioned number.
+91 22 61271000 (Charges may apply) Customers)
DCB Bank Customer Care E-mail ID
DCB Bank customers can lodge their complaints on the provided email id: customercare@dcbbank.com
For queries related to NRI services: nri@dcbbbank.com
For demat account-related services: demat@dcbbbank.com
For queries related to loan account: loans@dcbbank.com
DCB Bank Missed Call Banking
DCB Bank offers an easy way to make a request by giving a missed call on the below-mentioned number for different services.
| Services | Missed Call Number |
| Balance Enquiry | 7506660011 |
| Mini Statement | 7506660022 |
| Request for Cheque Book | 7506660033 |
| Request for Email statement for last 1 month | 7506660044 |
Points to note:
- Customers are asked to dial from the registered phone number. Then only you will be able to utilize missed call banking service.
- The bank will credit the balance of your entire set of accounts against the registered mobile number.
- Cheque book request shall be processed for primary accounts only. The customers can also verify primary accounts by dialing the call center at 022 6899 7777or040 6815 7777. The customer may also make the request for converting the primary account by calling the call center.
- If there are several customer IDs related to your mobile number, DCB Bank will take your older customer ID to retrieve the details.
DCB Bank SMS Banking
In order to avail SMS banking in DCB Bank, one has to register for SMS banking. For registration of SMS banking, send an SMS to the bank with the message REG to 9821878789. This will be effective if your mobile number is already registered with the bank. One can also call at 022 6899 7777 or 040 6815 7777 for registration of this facility.
Customers of DCB Bank are free to use the following format for the query they wish to inquire about.
| Type of Query | SMS Format |
| To check balance in your primary account | BAL to 9821878789 |
| Get last 5 transaction details | STMT to 9821878789 |
| Request for a cheque book | CHQBOOK to 9821878789 |
| Check the status of cheque issued by you | STAT (mention cheque no.) to 9821878789 |
| Request for stop cheque | STOP (mention cheque no.) to 9821878789 |
| Request stop payment of range of cheques | STOPRANGE (mention first cheque no.) (mention last cheque no.) to 9821878789 |
| Get fixed deposit details | TD (mention term deposit no.) to 9821878789 |
| Seek help on DCB Bank SMS facility | H to 9821878789 |
| To block DCB debit card | BLOCK DC (mention last four digit of debit card number) or BLOCK AC (mention last four digit of account number) to 9821878789 |
DCB Bank Grievance Redressal
If customers of DCB Bank are not satisfied with the provided response or should the customer not receive any communication from the customer services within 10 days through call, SMS banking, net banking and mobile banking, they can escalate the issue and write to the grievance redressal team of the bank.
The customer can reach out the Principal Nodal Officer at the Corporate & Registered Office:
Ms. Preeti Dhar
DCB Bank Limited
6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai – 400013
Phone no – +91 22 6618 7031
Email – nodal.officer@dcbbank.com
FAQs DCB Bank Grievance
How do I change/update my mobile number in DCB Bank?
In order to change/update your mobile number, you may approach any of the DCB Bank’s ATM and choose the contact number updation facility or may request for change/updation of your mobile number at any of the DCB Bank branch.
How can I obtain a list of all SMS service key words in DCB Bank?
In order to obtain the list of all SMS service key words, you have to just SMS ‘H’ to 9821878789. You will receive a list of SMS key words on your registered mobile number.
Do I have the facility to access my accounts overseas?
Yes, you can access your accounts from abroad provided you have internet connectivity and you are registered with DCB Bank for business internet banking facility.
How many missed calls can I make in a day in DCB Bank?
You can make up to 5 missed calls in a day in DCB Bank’s missed call banking service.
How many times can I get my account statement on my email by making missed calls?
There is a limit to avail bank statement. Maximum of 7 statements in a month can be availed in DCB Bank.
