In the era of on-demand content and high-definition entertainment, Videocon D2H has remained a key player in India’s satellite television industry. It has delivered millions of households an exceptional direct-to-home (DTH) service experience. Whether you’re dealing with signal issues, subscription problems, payment errors, or simply looking to upgrade your plan—customer care becomes the bridge between frustration and solution.
In this blog, you’ll find everything you need to know about Videocon D2H customer care number, ways to reach out, troubleshoot common issues, and answers to frequently asked questions.
🏢 About Videocon D2H
Videocon D2H is a popular Indian DTH service provider offering high-quality satellite television with over 650 channels and services, including HD channels, regional packages, and value-added services. It became part of Dish TV India after a merger and continues to operate under its original brand name, especially in terms of service and support systems.
Videocon D2H offers:
- Digital set-top boxes (SD and HD)
- Regional and customized channel packs
- Pay-per-view movies and special events
- Multi-language interface and customer support
- Mobile app for account management and recharges
☎️ Videocon D2H Customer Care Number (All-India Toll-Free)
The easiest way to reach customer care is by calling their 24/7 helpline.
📞 National Customer Support Number:
1800 212 212 (Toll-Free)
or
91156 91156 (Chargeable from mobile)
This number helps you:
- Lodge complaints
- Report signal loss or setup issues
- Recharge queries
- Modify packages
- Request for technician visit
📲 Videocon D2H Customer Care by Region
For specific state or language-based support, you can contact regional numbers provided during installation. While most services have now been centralized, regional support still exists in cities and towns for technical installation and home visits.
If you’re unsure, simply call the toll-free number, and they will transfer your call to the relevant region.
💬 Other Ways to Contact Videocon D2H Customer Support
1. Missed Call Recharge
Give a missed call to 1800 315 0001 from your registered mobile number to know your account balance or recharge status.
2. SMS Service
Send ‘BAL’ to 566777 from your registered number to get your account balance instantly.
To add channels:
- Send ADD <channel name or number> to 566777
To remove channels:
- Send DEL <channel name or number> to 566777
3. Email Support
You can email them at:
customercare@d2h.com
Ensure you include your:
- Customer ID
- Registered mobile number
- A clear description of the issue
- Attach photos if it’s related to hardware/dish setup
4. Videocon D2H Website Chat
Visit www.d2h.com and access the “Chat with Us” option for quick help.
The chat assistant helps with:
- Recharge issues
- Plan change
- Technical support
- Booking installation
- Refund & cancellation
5. Videocon D2H App
Download the “D2H Infinity App” from Play Store or App Store.
App Features:
- Recharge your DTH account
- View and change your current plan
- Add or remove channels instantly
- Lodge complaints
- Track technician appointments
- View balance and validity
🔧 Common Videocon D2H Problems and Fixes
| Problem | Possible Reason | What You Can Do |
|---|---|---|
| No Signal | Dish misalignment or weather issue | Reset set-top box or call technician |
| Black Screen | Payment failure or inactive pack | Recharge account or refresh box |
| Missing Channels | Plan doesn’t include those channels | Add channel via SMS or app |
| Remote Not Working | Dead battery or hardware issue | Replace battery or remote |
| Channel Language Issues | Wrong language feed | Change settings via remote or app |
| Recharge not Reflected | Payment delay or incorrect ID | Wait 15–30 minutes or call customer care |
💰 Recharge Options for Videocon D2H
You can recharge through:
- D2H Infinity App
- UPI apps (PhonePe, Google Pay, Paytm)
- Internet banking and debit/credit cards
- Authorized retail shops
Minimum recharge is generally ₹50, but plan-based minimums apply.
📦 Videocon D2H Channel Packages
Popular channel packs include:
- Gold Combo Pack
- Platinum HD Pack
- Regional South Packs
- Kids & Sports Combo
- A-La-Carte channel options
You can subscribe or unsubscribe anytime via SMS, app, or customer care call.
🔄 Upgrade, Relocation, and Installation Support
Relocating to a new address?
- Call customer care 2–3 days before your move.
- A technician will uninstall and reinstall at your new location (charges apply).
Upgrading to HD?
- Exchange your SD box at a subsidized cost.
- Installation typically takes 24–48 hours post-request.
🧾 How to File a Complaint
- Call 1800 212 212 or login to the app
- Mention your Customer ID
- Describe your issue clearly
- Ask for Complaint Number for tracking
- Follow up if not resolved in 24–72 hours
Escalate the matter to senior desk if the issue remains unresolved after 3 working days.
🧠 Videocon D2H Account Management Tips
- Link your email and mobile number for smooth OTP verification
- Always recharge before expiry to avoid reconnection fees
- Save screenshots of payment receipts
- Use the auto-debit feature to avoid balance drops
- Register alternate number in case of SIM change
📢 Social Media Support
You can message Videocon D2H on:
- Facebook: facebook.com/videocond2h
- Twitter: @Videocon_d2h
Mention your Customer ID and briefly explain the issue. They generally respond within 24–48 hours
Frequently Asked Questions (FAQs)
What is the official Videocon D2H customer care number?
1800 212 212 is the toll-free number available 24/7 for all subscribers.
Can I recharge my D2H account using UPI?
Yes, you can recharge using Google Pay, PhonePe, Paytm, and other apps.
I paid but channels are not showing. What should I do?
Wait 15–30 minutes for system update. If still not activated, refresh the box using the app or call support.
How can I refresh my Videocon D2H set-top box?
Give a missed call to 1800 315 0001 or use the D2H Infinity app’s refresh feature.
How do I add or remove channels?
Use the SMS method or app to send ADD/DEL commands.
Is there a different number for HD box support?
No, the same helpline supports all box types—SD, HD, and hybrid.
What to do if my set-top box is dead?
Call customer care for technician appointment. Charges may apply if the box is out of warranty.
Can I get a refund for wrong recharge?
Yes, email customer care with your transaction details and refund request. Processing takes 5–7 days.
What if I lost my remote?
Buy a new remote from the official D2H website, retail store, or technician during a service visit.
Can I change the registered mobile number?
Yes. Call customer care with your Customer ID and complete verification.
In today’s digital age, staying connected to your favorite entertainment shouldn’t be stressful. Videocon D2H understands that, and its customer care system is designed to help you resolve issues smoothly and quickly.
Keep the Videocon D2H Customer Care Number (1800 212 212) handy. Whether it’s a quick refresh, billing query, or service upgrade, help is always just a call or click away.
If you’re an active D2H subscriber or planning to become one, this comprehensive guide ensures you always have the support you need.
