Dineout has revolutionized the way we make restaurant reservations and enjoy dining experiences in India. As one of the country’s leading restaurant table reservation platforms, Dineout offers exclusive discounts, cashback offers, curated events, and more. With thousands of restaurants listed, it allows users to reserve a table, avail of offers, and even pay bills digitally.
But what happens when you need assistance—be it with booking confirmation, payments, refunds, or app issues? That’s where Dineout customer care number becomes crucial.
In this complete guide, we’ll walk you through how to contact Dineout support, resolve issues faster, and make the most of your experience.
About Dineout
Dineout is a digital dining out and restaurant reservation platform that offers users the opportunity to:
- Book tables at popular restaurants
- Get discounts on meals
- Avail cashback via Dineout Pay
- Use Gourmet Passport for 1+1 offers
- Attend curated events and experiences
With a presence in major metro cities like Delhi, Mumbai, Bangalore, Hyderabad, Chennai, and Kolkata, Dineout has become a go-to platform for food lovers and restaurant-goers.
Why You Might Need Dineout Customer Care
Whether you’re a casual diner or a Gourmet Passport subscriber, there are times when customer care is essential. Some common reasons include:
- Booking not confirmed
- Reservation canceled by restaurant
- App not working or crashing
- Cashback not credited
- Payment failure through Dineout Pay
- Refunds not received
- Offer not applied
Quick and effective support can make a big difference in your overall experience.
Dineout Customer Care Number & Contact Methods
1. Customer Care Number
As of 2024, Dineout does not provide a direct 24×7 helpline number. However, they offer efficient help through in-app support and email assistance.
You can try reaching out to customer service at: +91-9212340202 (availability may vary)
This number is sometimes used for queries related to reservations or event bookings but is not guaranteed for instant resolution.
2. In-App Support
This is the fastest and most reliable way to get assistance:
- Open the Dineout app
- Go to My Profile > Help & Support
- Choose the relevant issue
- Get help via chat or email
3. Email Support
For non-urgent matters or formal communication:
- Send an email to info@dineout.co.in or support@dineout.co.in
- Mention your registered mobile number, reservation ID, and issue clearly
4. Social Media Support
Dineout is responsive on platforms like:
- Twitter (@Dineout_India)
- Facebook (@dineoutindia)
- Instagram (@dineout_india)
Post your issue with screenshots for quicker resolution.
Common Issues Solved by Dineout Support
1. Booking Not Confirmed
Sometimes bookings show as pending or fail to confirm. Customer care helps:
- Reconfirm with the restaurant
- Suggest alternative dining options
- Rebook at a similar venue
2. Dineout Pay Transaction Failure
If you paid using Dineout Pay but the restaurant didn’t acknowledge it:
- Raise a ticket with payment ID
- Support tracks and ensures refund or bill payment verification
3. Cashback Not Credited
One of the highlights of Dineout is earning cashback on bills. If this isn’t credited:
- Ensure you paid using Dineout Pay
- Contact support with the transaction ID
4. Offer or Coupon Not Applied
During reservation or payment, sometimes a code fails. Support can:
- Apply the offer retroactively (in some cases)
- Issue cashback as compensation
5. App Not Working
Bugs, login errors, or app crashes are also addressed by the support team with troubleshooting steps.
6. Refund Not Received
If an event gets canceled or a booking fails, and payment was made:
- Refund is usually processed within 5-7 working days
- If not, contact support with order details
How to File a Complaint with Dineout
Follow these steps:
- Go to the Help & Support section in the Dineout app
- Tap on the issue category
- Describe your issue with screenshots (if applicable)
- Wait for a response via email or notification
If unresolved, post your complaint on social media tagging Dineout’s official accounts.
Tips for a Smooth Support Experience
- Always provide accurate details: registered number, booking ID, payment receipt
- Attach relevant screenshots
- Be polite and precise
- Avoid duplicate complaints
- Follow up only after the specified response time
Dineout Services That May Need Support
1. Table Reservations
When booking fails or changes are needed
2. Dineout Pay
For payment processing, failed transactions, or cashback queries
3. Gourmet Passport
If subscription offers don’t apply, contact support
4. Events & Dining Experiences
Tickets, changes, or cancellations may need human assistance
What to Do if Customer Care Doesn’t Respond
If you don’t get a satisfactory response within 48 hours:
- Send a follow-up email with the original thread
- Tweet tagging @Dineout_India with issue summary
- Raise a ticket again with additional details
Alternatives to Dineout Customer Care
If you’re unable to resolve the issue, consider:
- Contacting the restaurant directly for reservation help
- Using another platform like Zomato or EazyDiner for time-sensitive reservations
FAQs – Dineout Customer Care
What is the Dineout customer care number?
Dineout does not offer a permanent helpline. Try +91-9212340202 or use in-app support.
How do I get a refund from Dineout?
Raise a ticket with transaction ID via app or email. Refunds take 5–7 working days.
Why was my Dineout cashback not credited?
Ensure payment was made via Dineout Pay and not directly to the restaurant.
Can I cancel my reservation on Dineout?
Yes, go to the app > My Reservations > Cancel.
What is Gourmet Passport?
It’s a Dineout subscription offering 1+1 deals on food and drinks.
Is Dineout available in all cities?
No, Dineout mainly operates in metro and Tier 1 cities.
Can I contact Dineout on Twitter for support?
Yes, @Dineout_India actively responds to customer concerns.
How long does Dineout take to resolve issues?
Most support queries are resolved within 24–72 hours.
Usually, support is chat or email-based, not over a direct call.
Usually, support is chat or email-based, not over a direct call.
What happens if a restaurant cancels my reservation?
You may receive an alternate suggestion or refund, depending on the case.
Whether you’re a food enthusiast, a group diner, or a solo adventurer, Dineout adds ease and perks to your dining experience. However, even with the best systems, occasional hiccups occur. That’s where Dineout customer care plays an essential role in resolving issues efficiently.
From unconfirmed bookings to payment mishaps, their support channels—especially the in-app help—can guide you to a solution. Make sure you document your transactions, follow the proper support process, and escalate when needed.
Bookmark this guide so you’re never lost the next time you need Dineout assistance. Happy dining!
