If you are looking for the Adani Gas customer care number, you can contact Adani Total Gas Limited (ATGL) for assistance with domestic piped natural gas (PNG), commercial gas connections, billing problems, new connections, payment issues and service complaints.
Adani Total Gas provides natural gas distribution services in several parts of India. Customers may need customer support for different reasons, such as receiving an unexpectedly high bill, facing a gas supply interruption, checking a new connection application or requesting assistance with their existing connection.
In this guide, you will find the Adani Gas customer care contact numbers, email address, complaint registration process, bill payment information, new connection guidance and frequently asked questions.
Adani Gas Customer Care Number
The following are the customer care contact details published by Adani Total Gas Limited.
Adani Gas Customer Care Numbers:
- 079-47545252
- 079-69221100
These numbers can be used to contact Adani Total Gas customer support for assistance with applicable services.
| Customer Support Detail | Contact Information |
|---|---|
| Customer care number | 079-47545252 |
| Alternative helpline number | 079-69221100 |
| Customer care email | customercare.gas@adani.com |
| Official website | https://www.adanigas.com |
| Registered office | Ahmedabad, Gujarat, India |
Customer support availability and the services offered through each channel may vary. Before calling, keep your customer ID, registered mobile number, recent bill and connection details ready.
If you are calling about a specific service area, explain your city or district to the customer care representative. This will help the support team identify the appropriate service information.
What Is Adani Total Gas Limited?
Adani Total Gas Limited is a city gas distribution company that supplies natural gas to customers in its authorized geographical areas.
Its services include domestic piped natural gas, commercial gas supply and industrial gas supply. The company also operates compressed natural gas infrastructure for eligible vehicle-fuelling requirements in its service areas.
Domestic PNG is supplied to homes through a connected pipeline system. It is commonly used for cooking and other approved applications.
Customers may contact Adani Gas for assistance with connection applications, billing, payment confirmation, supply interruptions, meter-related queries and other service requests.
However, not every city or neighbourhood is necessarily served by Adani Total Gas. If you live in Mumbai or another major city, check which authorized gas distribution company supplies your particular address before contacting a provider.
Adani Gas Customer Care Email ID
Customers who prefer written communication can contact Adani Total Gas by email.
Customer care email: customercare.gas@adani.com
Email can be useful when you need to explain a billing dispute, report a payment issue, request a correction or submit supporting documents.
When sending an email, include the following information where relevant:
- Your full name.
- Customer ID or BP number, if applicable.
- Registered mobile number.
- City and service address.
- Bill number or complaint reference number.
- A clear explanation of the issue.
- Relevant bill copies or payment receipts.
Use a clear subject line, such as “Adani Gas Bill Payment Not Updated” or “Request for New PNG Connection Status.”
Avoid sharing your banking password, UPI PIN, OTP or other confidential authentication information. Customer support should not need these details to investigate a normal service complaint.
Keep a copy of your email and any response you receive. This will be helpful if you need to escalate the issue later.
How to Register an Adani Gas Complaint
If you are experiencing a problem with your gas connection, billing or payment, you can contact customer care to register a complaint.
Follow these steps to make the process easier.
Step 1: Keep Your Connection Details Ready
Before contacting support, collect your customer ID, latest bill, registered mobile number and relevant payment information.
If you are reporting a technical problem, note when it started and whether it affects the entire connection or only a particular appliance.
Step 2: Contact Customer Care
Call 079-47545252 or 079-69221100.
Explain the problem clearly and provide the information requested by the representative. If your issue concerns a particular bill or payment, mention the billing period and amount.
Step 3: Request a Complaint Reference Number
If a formal complaint is registered, ask for its reference or ticket number.
Keep this number safe. It can help the support team locate your complaint when you contact them again.
Step 4: Follow Up on Your Complaint
If the issue is not resolved within the time communicated by customer care, follow up using your complaint reference number.
You can also send an email to customercare.gas@adani.com with a summary of the earlier complaint and the date it was registered.
Step 5: Escalate if Necessary
If the first response does not resolve the problem, use the company’s published grievance escalation process.
Explain what action has already been taken and why you remain dissatisfied. Include earlier complaint references and supporting documents.
Following this process creates a clear record of your efforts to obtain a resolution.
Adani Gas Emergency Contact and Gas Leakage Safety
Gas leakage is a serious safety concern. If you smell gas, hear a suspected leak or believe your gas installation is unsafe, do not treat the matter as an ordinary billing complaint.
Take the following precautions immediately:
- Do not light matches, cigarettes or other flames.
- Do not operate electrical switches, appliances or equipment in the affected area.
- Avoid using a mobile phone inside the suspected gas-leak area.
- If it is safe to do so, turn off the gas supply using the appropriate shut-off valve.
- Move everyone away from the affected area and get to a safe location.
- Contact the gas supplier’s emergency support using a phone from a safe location, and contact local emergency services if necessary.
Do not attempt to repair a pipeline, regulator, meter or gas appliance yourself.
For Adani Total Gas customers, use the company’s published contact details and clearly explain that you suspect a gas leak. Ask for the appropriate emergency response arrangements for your location.
Do not assume that an ordinary customer care line guarantees immediate emergency assistance. If the situation presents an immediate danger, prioritize evacuation and emergency services.
Adani Gas Customer Care for Billing Problems
Billing concerns are among the common reasons customers contact a gas distribution company.
You may need assistance if your bill appears unusually high, a payment has not been recorded, a previous balance is incorrect or you do not understand the charges.
High Gas Bill
If your latest bill is higher than expected, compare it with your previous bills.
Check the billing period, meter readings, consumption figures and any outstanding balance. A higher amount may be related to increased consumption, an earlier unpaid bill, an adjustment or a billing correction.
If the figures still appear incorrect, contact customer care and request an explanation.
Incorrect Meter Reading
If you believe the meter reading is incorrect, record the displayed reading if it is safe and appropriate to do so.
Compare it with the reading shown on your bill. Share the relevant details with customer support and request a review if there is a discrepancy.
Do not interfere with the meter or its seals.
Payment Not Updated
If you have paid your gas bill but the payment is not reflected in your account, keep the transaction receipt or payment confirmation.
Check whether the transaction is marked successful in your payment application or bank statement. Then contact customer care with the transaction date, amount and available reference number.
Avoid paying the same bill again until you have checked the transaction status and outstanding amount.
Duplicate Payment
If you accidentally pay a bill twice, contact customer support and provide evidence of both transactions.
Ask whether the extra amount can be adjusted against a future bill or refunded under the company’s applicable policy.
The resolution will depend on the payment status and the company’s procedures.
How to Pay an Adani Gas Bill Online
Customers can check the available payment facilities through the official Adani Total Gas website.
The exact options may depend on the connection type and service area.
Steps to Check Online Payment Options
- Visit the official Adani Total Gas website.
- Find the customer service, consumer or bill payment section.
- Select the relevant service, where required.
- Enter the customer information requested by the official portal.
- Check the outstanding amount and billing details.
- Select an available payment method and follow the displayed instructions.
- Save the transaction receipt or confirmation for future reference.
Before making a payment, verify that the website or payment page belongs to the authorized service provider.
If your payment fails but money is deducted from your bank account, retain the transaction reference and check the payment status before trying again.
Never share your UPI PIN or banking password with anyone claiming to be a customer care representative.
How to Apply for a New Adani Gas Connection
If you want to install piped natural gas at home, you can check whether Adani Total Gas offers service in your locality.
Connection availability depends on the company’s authorized service area and the infrastructure available near your property.
Step 1: Check Service Availability
Visit the official website and select the relevant state and city, if those options are available.
Confirm that your residential address falls within the company’s service area.
Step 2: Submit a Connection Request
Use the company’s official connection application process and provide the information requested.
This may include your name, contact details, property address and other documents required for verification.
Step 3: Check Application Status
If you have already applied, keep your application or customer reference number ready when contacting support.
Ask whether any additional documents, inspection or other steps are required.
Step 4: Confirm Charges and Installation Requirements
Ask the company to explain the applicable connection charges, deposits, installation requirements and expected next steps.
Costs and timelines can differ depending on the property, network availability and the type of connection.
Do not pay an unverified agent who promises to arrange a connection or speed up the installation.
Adani Gas Complaint Escalation Process
If customer care has not resolved your complaint, Adani Total Gas publishes a formal escalation procedure for eligible customer grievances.
The published process includes the following stages:
Level 1: Customer Care
Register your complaint with customer care and allow the prescribed resolution period to pass.
Level 2: In-charge Customer Care Officer
If the complaint remains unresolved within the applicable timeframe, contact the In-charge Customer Care Officer through the published escalation channel. The company’s contact instructions specify calling 079-47545252 and pressing 7.
Level 3: Nodal Officer
If you are dissatisfied with the response at the previous stage, escalate the complaint to the Nodal Officer. The published instructions specify calling 079-47545252 and pressing 8.
Level 4: Appellate Officer
If the complaint remains unresolved after the Nodal Officer stage, escalate it to the Appellate Officer. The published instructions specify calling 079-47545252 and pressing 9.
The published escalation framework provides a seven-day turnaround period for the In-charge Officer, Nodal Officer and Appellate Officer stages, subject to the company’s applicable process.
Keep a written record of each escalation, including the date, reference number and response received.
If the complaint remains unresolved after completing the company’s internal escalation process, customers may be able to approach the Petroleum and Natural Gas Regulatory Board’s Integrated Grievance Management System, subject to the applicable procedure.
For the latest escalation instructions and official contact details, visit the Adani Total Gas Contact Us page.
Tips for Contacting Adani Gas Customer Care
A few simple preparations can make customer support easier and help avoid unnecessary delays.
Keep your customer ID ready. This helps the representative identify the correct connection or account.
Explain one problem clearly. If you have several complaints, list each one separately and ask for a reference number where applicable.
Keep payment evidence. Screenshots, bank transaction references and receipts can help with payment-related investigations.
Use your registered contact details. This may help the company verify your account according to its procedures.
Write down important information. Record the complaint number, date of contact and any resolution timeline provided.
Use official channels. Avoid relying on unverified telephone numbers or social media accounts that claim to represent the company.
Never share confidential banking information. OTPs, UPI PINs and banking passwords should remain private.
Conclusion
The Adani Gas customer care number is useful when you need assistance with your PNG connection, gas bill, payment confirmation, new connection application or service complaint.
Customers can contact Adani Total Gas at 079-47545252 or 079-69221100. Written complaints and service requests can also be sent to customercare.gas@adani.com.
Before contacting customer care, keep your customer ID, recent bill and relevant documents ready. If a complaint is not resolved, follow the company’s escalation procedure and retain the reference numbers for each stage.
For a suspected gas leak, prioritize safety and contact the appropriate emergency support from a safe location.
Always verify the latest contact information and service instructions through the official Adani Total Gas website.
Frequently Asked Questions (FAQs)
1. What is the Adani Gas customer care number?
The published Adani Total Gas customer care numbers are 079-47545252 and 079-69221100. Customers should verify the latest details on the official company website.
2. What is the Adani Gas customer care email ID?
The customer care email address is customercare.gas@adani.com. Include your customer ID, contact details and a clear description of the issue.
3. How can I complain about my Adani Gas bill?
Call customer care or email the support team. Explain the billing issue, provide the relevant bill details and request a complaint reference number.
4. How can I check my Adani Gas bill online?
Visit the official Adani Total Gas website and look for the relevant consumer or bill payment facility. Follow the instructions for your connection and service area.
5. What should I do if my Adani Gas payment is not updated?
Check your bank or payment application for the transaction status. Keep the payment reference and receipt, then contact customer care to request verification.
6. How do I apply for a new Adani Gas connection?
Check service availability through the official website and submit a connection request using the available application process. Requirements depend on your location and property.
7. How can I complain if Adani Gas customer care does not respond?
Follow the company’s published grievance escalation process. This includes the In-charge Customer Care Officer, Nodal Officer and Appellate Officer stages, subject to the applicable procedure.
8. What should I do if I smell gas at home?
Avoid flames and electrical switches, move to a safe location and contact the gas supplier’s emergency support. If there is immediate danger, contact local emergency services. Do not attempt to repair the installation yourself.
9. Is Adani Gas available in Mumbai?
Adani Total Gas does not serve every locality in India. Mumbai and Greater Mumbai are listed under Mahanagar Gas Limited in the PNGRB’s city gas distribution contact directory. Check your address and supplier before contacting a gas company.
10. Can I request a refund for a duplicate gas bill payment?
You can contact customer care with evidence of both payments and request a refund or adjustment. Approval and processing depend on the transaction status and applicable company policy.
11. What details should I provide when registering a complaint?
Provide your name, customer ID, registered mobile number, service address, bill or transaction details and a clear description of the problem. Share additional documents only through appropriate official channels.
