DTDC Courier and Cargo Limited is one of India’s leading courier and logistics companies, offering a wide range of domestic and international shipping services. Whether you’re tracking a package, scheduling a pickup, or seeking assistance with a shipment, having access to reliable customer support is essential.
DTDC Courier Customer Care Numbers
DTDC provides multiple channels for customer support to address inquiries, feedback, or complaints.
1. Phone Support
You can reach DTDC’s customer care through the following numbers:
- Customer Support (All India): +91 9606 911 811
- Alternate Contact Number: +91 730 577 0577
These lines are available Monday to Saturday, 9:00 AM to 7:00 PM, to assist with various queries.
2. Email Support
For written inquiries or detailed information, you can email DTDC at:
- Email: customersupport@dtdc.com
The customer service team aims to respond promptly to all email communications.
3. Online Contact Form
Alternatively, you can submit your queries through the online contact form available on DTDC’s website.
DTDC SMS Tracking Number
DTDC offers an SMS tracking service that allows you to track your courier by simply sending an SMS with your consignment number. This service is especially useful when you don’t have internet access.
How to Track DTDC Courier via SMS
- Compose an SMS: Type
TRACK <Consignment Number>in the message body. - Send the SMS: Send this message to 9230092300.
- Receive Updates: You will receive an automated response with the latest updates on the location and status of your package.
This convenient and easy-to-use feature helps you stay informed without the need to constantly check online or make phone calls to inquire about your package.
Read more: Blue Dart Customer Care Number: Complete Guide to Contact Support
DTDC Tracking via Website
For real-time tracking of your shipment, DTDC provides an online tracking facility:
Simply enter your consignment number to view the current status and location of your package.
DTDC Mobile Application
DTDC offers a mobile application, MyDTDC, which provides various features:
- Real-time shipment tracking
- Doorstep pickup requests
- Serviceability check
- Rate calculator
- Nearest branch locator
You can download the app from the Google Play Store or Apple App Store.
DTDC Customer Care – City Wise Details
DTDC has a widespread network across India. Below is a city-wise table of DTDC Courier customer care contact numbers:
| City | Customer Care Number |
|---|---|
| Bangalore | +91 80 25361410 / 11 / 12 / 13 |
| Mumbai | +91 22 33004444 / 30803300 |
| Kolkata | +91 33 40329819 / 33004444 |
Frequently Asked Questions (FAQ)
Q1: How can I contact DTDC customer care?
You can contact DTDC customer care by calling +91 9606 911 811 or +91 730 577 0577, or by emailing customersupport@dtdc.com.
Q2: How do I track my DTDC courier via SMS?
Send an SMS with the format TRACK <Consignment Number> to 9230092300. You will receive the latest status of your shipment.
Q3: What is the DTDC tracking number?
The DTDC tracking number, also known as the consignment number, is a unique alphanumeric code provided at the time of booking. It is used to track the status of your shipment.
Q4: Can I track my DTDC shipment online?
Yes, you can track your shipment online by visiting DTDC’s tracking page and entering your consignment number.
Q5: Does DTDC have a mobile app for tracking?
Yes, DTDC offers the MyDTDC mobile application, which allows users to track shipments, request pickups, and access other services.
Q6: What are DTDC’s customer care working hours?
DTDC’s customer care is available Monday to Saturday, from 9:00 AM to 7:00 PM.
Q7: How can I find the nearest DTDC office?
You can locate the nearest DTDC office by using the branch locator feature on the MyDTDC app or by visiting the DTDC website.
