In the era of fast deliveries and logistics services, a reliable courier company becomes an important link between businesses and their customers. Trackon Courier is one such name in India’s courier and logistics sector. Known for prompt services, affordable pricing, and widespread network, it plays a vital role in both individual and commercial package deliveries across the country.
However, like any logistics company, occasional delivery delays, missing parcels, or address confusion can arise. That’s when you need quick and effective support. In this blog, we’re sharing everything you need to know about Trackon Courier Customer Care Number, how to register complaints, and get the help you need quickly.
About Trackon Courier
Trackon Courier Pvt. Ltd. was established in 2002 and has grown to become a nationwide logistics and express courier solution provider. With over 5000+ serviceable pin codes, Trackon handles millions of parcels and documents each month.
Highlights:
- Express and surface courier services
- Domestic and international deliveries
- Reverse logistics and bulk shipments
- Logistic support for SMEs, corporates, and e-commerce sellers
- Real-time tracking facility
Why You Might Need Trackon Courier Customer Care
You may need to contact customer service for various reasons such as:
- Tracking updates not showing
- Delayed or missing packages
- Damaged delivery
- Address correction
- POD (Proof of Delivery) request
- Pickup not scheduled
- Refund or return issues
- Complaint registration or feedback
Trackon Courier Customer Care Number
1. Customer Care Toll-Free Number (Head Office)
+91-11-4559 3500 / 1 / 2 / 3 / 4 / 5
- Working hours: 10:00 AM to 6:00 PM (Monday to Saturday)
- Not available on Sundays and national holidays
This number is connected to their Delhi headquarters and can be used for service support, tracking assistance, and complaint escalation.
Regional Contact Offices
Trackon Courier has regional offices throughout major cities. Here are examples:
Chandigarh Regional Office:
Phone: 0172-5000000
Email: chandigarh@trackoncourier.com
Ludhiana Regional Office:
Phone: 0161-4000000
Email: ludhiana@trackoncourier.com
Tip: It’s better to contact your local branch for faster response to location-specific issues.
Email Support
Email ID: customercare@trackoncourier.com
- Use for detailed complaints, POD requests, proof attachments, etc.
- Mention tracking number and sender/receiver information clearly
Online Support & Tracking
Trackon offers 24/7 online tracking through its website:
- Visit: www.trackoncourier.com
- Enter your consignment number
- Get real-time delivery updates
For failed tracking or incorrect entries, reach out to support via phone or email.
Common Complaints and Solutions
1. Consignment Not Delivered
- Check the status online first
- Contact customer care with tracking ID
2. Wrong Address Delivery
- Raise a complaint via email with the correct address
- Ask for investigation and redelivery if eligible
3. Package Damaged
- Send images via email within 24 hours of delivery
- Seek compensation if the packaging was mishandled
4. Delayed Delivery
- Sometimes unavoidable during holidays or high volume
- Ask for expected delivery date and escalate if necessary
5. Pickup Not Happening
- Reconfirm with the local office
- Ensure phone number and pin code are correct
How to Raise a Complaint with Trackon Courier
Here’s a step-by-step guide:
- Call the helpline number and explain the issue
- Email the customer care team with subject line and full details
- Mention:
- Tracking number
- Delivery address
- Description of issue
- Contact details
- Request a complaint ID for tracking
Social Media Support (Unofficial)
Though not their primary channel, users can try:
- Twitter: @trackoncourier
- Facebook: facebook.com/trackoncourier
For urgent queries, phone and email remain the most reliable methods.
Types of Services Offered by Trackon Courier
- Prime Track: Time-bound express deliveries
- Express Standard: Cost-effective for normal parcels
- Surface Cargo: Bulk shipments over land
- International Shipping: Parcel delivery outside India
- Reverse Logistics: Pickup and return options for sellers
- Corporate Solutions: Tailored solutions for businesses
Tips to Ensure Smooth Courier Experience
- Always note your tracking number at dispatch
- Pack fragile items securely with insurance if valuable
- Choose express service if delivery is time-sensitive
- Confirm delivery address and pin code before dispatch
- For business clients, request dedicated account manager
How to Request POD (Proof of Delivery)
- Email customer care with tracking ID
- Mention subject: “POD Request – [Tracking Number]”
- You will receive a digital copy of the signed delivery slip
How to Track Your Package
- Go to their official tracking page
- Enter the consignment/tracking number
- View live status: picked, in transit, out for delivery, delivered
Escalation Process – If Issue Not Resolve
- First Level: Call customer care and raise complaint
- Second Level: Email with full trail of issue
- Third Level: Send complaint letter to Head Office (Delhi)
- Final Level: Use grievance redressal via consumer forum
FAQs – Trackon Courier Customer Care
What is Trackon Courier’s customer care number?
+91-11-45593500 to 45593505 – Delhi head office
Is there a toll-free number for complaints?
No official toll-free number, but multiple landlines are available
What if my parcel is lost?
Raise a complaint immediately; compensation is possible after internal checks
Can I cancel a courier pickup?
Yes, call your booking center or customer support before pickup time
How long does it take to get POD?
Usually within 2–3 business days by email
What are working hours of customer care?
Monday to Saturday, 10 AM to 6 PM
How can I locate my local branch?
Use the branch locator on their website or call main customer care
Can I change the delivery address after dispatch?
Only if the parcel hasn’t been dispatched or is still at the origin hub
What documents are needed for booking?
Typically, just the address proof or ID if requested for security parcels
How to handle a wrongly delivered parcel?
Report it immediately. They will initiate trace and redelivery if possible
Trackon Courier has emerged as a trusted courier solution for people and businesses across India. Their large logistics network, experienced handling, and multiple contact options make them a reliable service partner.
Save this guide for anytime you need to connect with Trackon Courier Customer Care—whether for delivery delays, complaint resolution, or just to track a package. Being proactive and informed helps you get faster service and keep your shipments safe.
Stay connected, and deliver with confidence!
