In the age of rapid urbanization, clean and sustainable energy sources have become the need of the hour. Indraprastha Gas Limited (IGL) is at the forefront of this transformation in India, particularly in Delhi NCR, providing compressed natural gas (CNG) and piped natural gas (PNG) to millions of users. Whether you’re a residential consumer or a commercial establishment, IGL ensures efficient and reliable gas supply.
In this blog, you’ll get a complete guide to Indraprastha Gas Customer Care Number, how to get help quickly, resolve complaints, register new connections, and more.
About Indraprastha Gas Limited (IGL)
Indraprastha Gas Limited was established in 1998 to provide natural gas to the residents of Delhi. It has since expanded its services to neighboring cities like Noida, Greater Noida, Ghaziabad, Rewari, Gurugram, and parts of Uttar Pradesh and Haryana. The company caters to:
- Residential PNG (Piped Natural Gas)
- Commercial & Industrial Gas Supply
- CNG Fueling Stations for Vehicles
IGL is known for clean energy solutions, reliable infrastructure, and round-the-clock customer service.
Why You May Need IGL Customer Support
There are several reasons why you might want to contact Indraprastha Gas customer care:
- Gas leakage complaints
- Bill payment issues or clarification
- New PNG connection request
- Service disruption
- Low pressure or no supply
- Name change or address update
- Installation support
- Meter reading or billing disputes
Whether it’s an emergency or a general inquiry, IGL’s customer care is ready to assist you.
Indraprastha Gas Customer Care Number
Here’s the primary customer care contact detail you can use for all types of queries:
📞 Toll-Free Number: 1800-102-5109
- Availability: 24/7
- Language Support: English, Hindi
- For: Complaints, feedback, emergency reports, technical support
This helpline is suitable for both CNG and PNG-related issues.
Other Ways to Contact Indraprastha Gas Customer Support
📱 SMS Support
IGL allows users to receive and manage information through SMS. Customers can send specific keywords to a designated number for updates like bill amount, due date, or last payment.
📧 Email Support
You can email your concerns, suggestions, or requests to IGL’s customer care.
Sample Email Structure:
- Subject: Complaint regarding PNG leakage
- Body: Name, Address, Customer ID, Contact Number, Issue Description
While responses can take 24-48 hours, it is a great way to keep a written record of the issue.
IGL Emergency Support Service
In case of a gas leak, unusual smell, or hissing sound near the meter or pipeline:
🚨 Emergency Helpline: 155245 or 1800-111-817
These numbers are monitored 24/7 by trained personnel. Immediate action is taken once a report is received. IGL takes emergency reports seriously and dispatches technical teams promptly.
New PNG Connection – Process & Support
IGL has simplified the process of getting a new residential gas connection.
Step-by-Step Process:
- Visit the official website or customer care center.
- Fill out the application form with personal and property details.
- Submit identity and address proof.
- Pay the security deposit and installation charges.
- Technicians visit for pipeline inspection and meter installation.
- Gas supply is activated after safety checks.
For assistance, you can call customer care or walk into any authorized center.
Track Complaint or Service Request
Once you file a complaint or request, you can easily track it.
How to Track:
- Use your registered mobile number or consumer ID.
- Call customer care and provide your complaint number.
- Visit the IGL website to check the status online.
Indraprastha Gas Online Services
IGL’s online platform provides convenience through:
- Viewing and downloading bills
- Paying bills via UPI, credit/debit cards, and wallets
- Updating contact information
- Submitting meter readings
- Tracking application or complaint status
You can also access these features through the official IGL Connect App available on Android and iOS.
Common IGL Customer Complaints & Solutions
1. No Gas Supply
- Check the meter valve and ensure it’s open.
- Contact customer care if there’s a network-wide disruption.
2. Low Pressure
- Happens during peak hours.
- If prolonged, register a complaint for a technician visit.
3. Meter Not Working
- Lodge a service request.
- Technicians will inspect and replace the meter if required.
4. Gas Leakage
- Immediately call the emergency number.
- Turn off the main valve.
- Do not light a flame or switch on electrical appliances.
Documents Required for PNG Connection
- Aadhaar Card / PAN Card
- Electricity Bill or Property Tax Receipt
- Passport size photo
- Duly filled application form
In case of rented property, NOC from the owner is mandatory.
Security Deposit & Charges
The standard residential security deposit and installation fee vary based on property type and pipeline infrastructure. It is refundable upon disconnection after adjusting dues.
How to Pay IGL Gas Bill
You can pay your PNG bill using the following methods:
- IGL Connect App
- Official website
- Paytm, Google Pay, PhonePe
- Auto-debit from bank accounts
- Customer care centers
A receipt or confirmation is sent to your registered email and mobile number upon successful payment.
Service Centers & Office Locations
IGL has customer care offices in most cities it serves. You can walk in to:
- Register complaints
- Submit documents
- Collect bills
- Get technical queries resolved
Carry your customer ID and photo ID for faster processing.
Tips for a Better Customer Care Experience
- Save your customer ID and complaint number.
- Register your mobile and email to receive alerts.
- Call during non-peak hours (early morning or late evening).
- Use the app for quick services without waiting in queue.
FAQ – Indraprastha Gas Customer Care Number
What is the toll-free customer care number for Indraprastha Gas?
1800-102-5109 – This is the all-purpose customer helpline number.
How do I report a gas leak in my house?
Call 155245 or 1800-111-817 immediately. Close the main valve and ventilate the area.
Can I apply for a new PNG connection online?
Yes. Visit the IGL website or contact customer care for assistance with the application.
What documents are needed for a PNG connection?
Aadhaar card, address proof, passport photo, and property papers.
How do I pay my PNG bill?
Use the IGL Connect App, website, UPI apps, or visit the nearest service center.
What should I do if my bill seems higher than expected?
Register a complaint. You can request a meter re-check or raise a dispute.
Can I transfer the connection to a new owner?
Yes. Ownership transfer is possible with valid documents and NOC from the previous owner.
How do I check the status of my service request?
Call customer care or log in to the official portal to track status.
What is the usual response time for complaints?
IGL generally resolves complaints within 2 to 5 business days depending on the issue.
Is there a mobile app for IGL?
Yes, the IGL Connect App is available for Android and iOS with all major services.
Indraprastha Gas has revolutionized clean fuel usage in urban India, particularly across Delhi NCR. With a commitment to customer satisfaction, their support team is always ready to help with anything from emergencies to billing queries. By saving the IGL customer care number and using their digital tools, customers can enjoy a seamless and safe gas supply experience.
If you’re an existing IGL customer or planning to get a new connection, this guide will help you connect with the right support channels for hassle-free service.
