When it comes to household cooking needs in India, Indane Gas is one of the most trusted and widely used LPG providers. Owned by Indian Oil Corporation Limited (IOCL), Indane has a massive network of customers, dealers, and distributors across the country. To support this enormous customer base, Indane offers a reliable and responsive customer care service that resolves queries ranging from cylinder bookings to leak complaints and subsidy concerns.
This detailed blog will walk you through all aspects of Indane Gas customer service – from the official customer care number, online complaint registration, booking assistance, to a helpful FAQ section. If you are an Indane customer or planning to become one, save this guide for future reference.
📞 Indane Gas Customer Care Number
Indane offers a dedicated toll-free customer care helpline that is accessible from anywhere in India:
- Indane Toll-Free Number: 1800-2333-555
- Availability: 24 hours a day, 7 days a week
- Languages Supported: Hindi, English, and several regional languages
This number connects you directly to Indane’s IVRS (Interactive Voice Response System) or live customer support agents. You can use this helpline to:
- Book new gas cylinders
- File leakage complaints
- Enquire about delivery delays
- Check your LPG subsidy status
- Update Aadhaar or bank details
- Register a service request or complaint
📱 Indane IVRS Booking System
One of the most convenient ways to book a refill is through the IVRS booking system. Here’s how it works:
- Dial the number 7718955555 from your registered mobile number.
- Follow the voice prompts.
- Select the service (e.g., new booking, delivery status).
- Confirm your booking.
You’ll receive a booking reference number and SMS confirmation instantly.
💬 SMS Booking for Indane Gas
If you prefer text messaging, you can book a cylinder using SMS from your registered number:
- Send an SMS in the format: IOC <STDCODE+Distributor’s Tel. No> <Consumer Number>
- Send it to: 7718955555
You will receive confirmation, and your booking will be processed immediately.
💻 Indane Online Booking & Customer Portal
Indane also has a customer self-service portal and mobile apps that let you:
- Book LPG cylinders
- Track delivery status
- Download subsidy statements
- File grievances
- View transaction history
To use the portal:
- Visit the official Indane Gas website.
- Register using your consumer number and mobile.
- Log in and access full account services.
The same services are available on the IndianOil ONE app available on Android and iOS.
🔥 Indane Emergency Gas Leak Helpline
In case of an emergency, such as gas leakage or safety issues, call:
- Indane Emergency Helpline: 1906
This is a 24/7 emergency response line specifically for leakage complaints. Trained professionals will assist and may arrange an immediate visit by a local technician.
🏢 Indane Regional Offices and Distributor Support
Apart from the national helpline, Indane operates regional customer support centers in every major state. You can reach your local distributor directly for:
- Cylinder delivery delays
- KYC updates
- New connection requests
- Documentation verification
Most Indane gas agencies have printed contact numbers on their bills or booking receipts. Alternatively, you can search for your agency’s contact using your consumer number and PIN code on the Indane website.
🔁 New Connection & KYC Assistance
To apply for a new Indane connection, you can either:
- Visit your nearest distributor with ID proof, address proof, and passport-size photos
- Apply online via the Indane portal or app
For KYC or address updates, you can:
- Submit documents online
- Or, visit the distributor office in person
💰 Indane LPG Subsidy Information
For customers who have linked their Aadhaar and bank accounts to their Indane account, the Direct Benefit Transfer (DBT) scheme is applicable. The LPG subsidy is directly credited to your bank account.
You can check your subsidy status by:
- Logging into your Indane account
- Calling customer care
- Visiting your bank’s mini statement or app
In case of non-receipt of subsidy, raise a complaint through the customer care number.
🔄 Transfer of Connection
If you’re moving cities or states, you can transfer your Indane LPG connection easily:
- Visit the current distributor with a termination voucher and transfer request
- Or, submit a request online
This ensures continuity in service and keeps your subsidy intact.
🛠 Common Customer Complaints Handled by Indane Support
Here are a few issues commonly resolved through customer care:
- Delayed Cylinder Delivery: Call helpline with booking ID and registered mobile number.
- Non-receipt of Subsidy: Customer care checks Aadhaar and bank linkage status.
- Gas Leakage Complaint: Contact 1906 for emergency response.
- Booking Not Reflected: Re-book via IVRS or app and get a new reference number.
- KYC Updates: Send soft copies of documents via email or submit offline.
🧾 Documents Required for Indane Services
For any major update, connection, or KYC, you may need the following:
- Aadhaar card
- PAN card
- Electricity bill or rent agreement (address proof)
- Passport-size photos
- Bank account passbook or statement
🧍 Who Can Use Indane Gas?
Indane LPG services are open to all Indian citizens. It caters to:
- Households for domestic use
- Hotels and small businesses (non-domestic cylinders)
- Industrial use (commercial LPG)
Each connection is unique and issued under the customer’s name, requiring proper ID and KYC.
🤖 Tips to Get Faster Service from Indane Customer Care
- Always call from your registered mobile number
- Keep your consumer number or booking ID handy
- Register yourself online for easier complaint tracking
- Save helpline numbers in your phone for quick access
- For emergency leak complaints, always call 1906 without delay
📲 Social Media Support
Indane is also active on social platforms. While it’s not the primary complaint mode, you can contact them via:
Use these platforms for general grievances, not emergencies.
🧾 Sample Complaint Format (for Email or Call)
Subject: Complaint Regarding Delayed Cylinder Delivery
Consumer Number: 12345678
Name: Rajiv Sharma
Registered Mobile: 9876XXXXXX
Issue: Cylinder booked on DD-MM-YYYY not delivered yet.
Request: Please expedite delivery or provide update.
Location: New Delhi, 110001
FAQs – Indane Gas Customer Care Number
What is the toll-free customer care number for Indane Gas?
The toll-free number is 1800-2333-555, available 24×7 across India.
Can I book an Indane gas cylinder using my mobile?
Yes, you can book through IVRS, SMS, mobile app, or the Indane website.
What number should I call for a gas leak emergency?
For emergencies, call 1906 immediately. It’s a 24×7 helpline.
How can I check my LPG subsidy?
Login to your Indane account or contact customer care to know your subsidy credit status.
Can I change my mobile number linked to the gas connection?
Yes, you can update it by visiting your distributor or updating via the online portal.
What documents are needed for a new gas connection?
You’ll need Aadhaar, PAN, address proof, passport-size photo, and bank details.
Is Indane subsidy available to all customers?
Can I transfer my connection to a different city?.
Yes, just request a transfer voucher and register with a distributor at the new location
What if my cylinder has not been delivered after booking?
Call the toll-free number or your local distributor with your booking number for assistance.
Is Indane Gas available in all states?
Yes, Indane has a nationwide presence with distributors in almost every town and city.
Indane Gas has played a pivotal role in India’s LPG revolution. With robust customer support, digital tools, and local distributor networks, the company ensures that every customer is well-served. Whether you need help with a booking, delivery, or technical concern, the Indane Gas customer care number is always ready to assist.
Save the helpline numbers, bookmark your account portal, and stay updated with your gas connection status regularly. With just a few clicks or a call, your LPG services are always within your control.
