Sharekhan Customer Care Number
In the fast-paced world of stock trading and investment, having the right platform with responsive customer support can make a huge difference. Sharekhan, one of India’s leading full-service stockbrokers, offers an extensive range of services for retail investors, traders, and portfolio managers. From Demat and trading accounts to research-based recommendations and mutual fund investments, Sharekhan serves millions of customers across India.
But when issues arise—whether related to login, fund transfer, order placement, or KYC verification—timely and reliable support becomes crucial. That’s why knowing the Sharekhan customer care number, available support channels, and tips to resolve problems faster is essential for every client.
This comprehensive blog will guide you through everything you need to know about Sharekhan customer care: contact numbers, support types, complaint handling, escalation methods, and FAQs.
🧾 About Sharekhan
Founded in 2000, Sharekhan is one of India’s earliest online trading platforms. Now a part of BNP Paribas, Sharekhan has grown into a full-service brokerage firm that offers:
- Equity & Derivatives Trading (NSE/BSE)
- Commodity Trading (MCX/NCDEX)
- Mutual Funds & SIPs
- Portfolio Management Services (PMS)
- IPO Investment
- Margin & Intraday Trading
- Research Reports and Technical Analysis
With over 3 million customers and 2800+ business outlets, Sharekhan operates both online and offline, providing one of the most robust investing ecosystems in India.
📞 Sharekhan Customer Care Number
National Helpline (Toll-Free):
1800-22-7500
1800-22-7425
- 📆 Available Days: Monday to Saturday (excluding public holidays)
- ⏰ Timings: 8:30 AM to 8:00 PM
- 🗣️ Language Support: English, Hindi, and regional languages
These toll-free numbers are suitable for:
- Trading support (Equity/F&O/Commodities)
- Account opening issues
- Technical glitches
- Fund transfer issues
- Queries related to charges, brokerage, or tax statements
📨 Sharekhan Email Support
You can also raise issues through email for detailed documentation or when you’re unable to reach support over the phone.
- General Queries: myaccount@sharekhan.com
- Demat/DP-related issues: dp@sharekhan.com
- IPO support: ipo@sharekhan.com
- Commodity queries: commodity@sharekhan.com
✅ Tips when writing to support:
- Mention your client code
- Include your registered phone/email
- Provide transaction/order ID (if any)
- Describe your issue clearly
🌐 Online Support & Chat
Visit the official Sharekhan website or app to access the “Help” or “Contact Us” section.
Services available online:
- Live Chat with Virtual Assistant
- Raise a ticket for technical support
- Knowledge base articles and FAQs
- Status tracking of complaints
You can log in to your Sharekhan account and get personalized support directly on your dashboard.
🏢 Sharekhan Branch Support
With physical branches across India, Sharekhan offers in-person assistance through:
- Relationship managers
- Authorised business partners
- KYC help desks
- Investment advisory experts
To find a nearby branch:
- Go to Sharekhan’s website
- Use the “Locate Branch” feature by entering your pin code or city
🔁 Common Issues Handled by Sharekhan Support
Whether you’re a beginner or experienced trader, here are some scenarios where Sharekhan customer care can help:
🔹 Account Issues
- Login errors
- Forgot password or PIN
- KYC rejection or pending verification
- Mobile/email update
🔹 Trading & Orders
- Order not executed or failed
- Order modification issues
- F&O position mismatch
- Intraday conversion issues
🔹 Fund Transfers
- Delay in fund credit
- Withdrawal request not processed
- UPI or net banking error
- Bank mandate failure
🔹 Charges & Statements
- Brokerage charge clarification
- Tax reports (P&L, capital gains)
- TDS related issues
- Ledger mismatch
🔹 IPO / Mutual Fund / NPS
- Failed IPO application
- SIP pause or restart
- Statement download issues
📝 How to Raise a Complaint with Sharekhan
Follow these steps to raise and track your issue:
- Call 1800-22-7500 or log in to your Sharekhan account.
- Go to “Help” > “Raise a Ticket”
- Choose your issue type and submit your concern
- You will receive a complaint number via SMS/email
- Track the status from the portal or app
If not resolved within 3–5 working days, you can escalate further.
⚖️ Escalation Matrix
In case your complaint isn’t resolved to your satisfaction:
- Step 1: Contact customer care with your complaint number
- Step 2: Escalate to the grievance officer through official email
- Step 3: If unresolved, approach SEBI or exchanges like NSE/BSE using the SCORES portal (SEBI Complaints Redress System)
Always document your communication for future reference.
🔐 Is Sharekhan Safe?
Yes. Sharekhan is a SEBI-registered broker and member of major stock exchanges. It offers:
- 2FA login security
- Encrypted data handling
- Investor protection under SEBI rules
- Regular audit and compliance
Your funds and investments are held securely with the exchange/clearing corporation.
📆 Working Hours
- Customer care: 8:30 AM – 8:00 PM (Mon–Sat)
- Trading hours: 9:15 AM – 3:30 PM (Equity/Cash)
- Commodity: 9:00 AM – 11:30 PM
- Fund transfer support: 9:00 AM – 7:00 PM
🔧 How to Reset Sharekhan Password or Login PIN
If you forgot your password or PIN:
- Click on “Forgot Password” on login screen
- Enter client code + registered email/mobile
- Verify via OTP
- Reset your credentials and login again
For biometric login or app lock issues, clear app cache or reinstall.
📑 Tips for Smooth Customer Support
- Keep your client code ready
- Note down transaction/reference ID
- Take screenshots for clarity
- Be polite and detailed in explaining your issue
- Follow up with ticket ID for better tracking
Sharekhan Customer Care Number – FAQs
What is the Sharekhan toll-free customer care number?
1800-22-7500 and 1800-22-7425 are toll-free numbers available Monday to Saturday.
Can I contact Sharekhan customer care on Sunday?
No, support is unavailable on Sundays and public holidays.
Where can I raise a ticket for Sharekhan trading problems?
Log in to your account and go to “Help” > “Raise a Ticket”.
How can I change my bank account in Sharekhan?
Download the change form, fill it, attach a cancelled cheque, and submit it to your branch or courier.
Is there a mobile app for support?
Yes, Sharekhan has a mobile app where you can raise tickets, access research, and trade on the go.
Can I pause or cancel my SIP through customer care?
Yes, but it’s faster to do it via the app or web dashboard under the Mutual Fund section.
What if my funds are not reflected in the trading account?
Wait for 30–60 minutes. If still not updated, raise a ticket or call customer care.
I applied for IPO but got no allotment. What to do?
Unblocking of funds usually happens within 7 working days. Contact support if the amount is not released.
Is there a WhatsApp support for Sharekhan?
Currently, WhatsApp support is not offered. Use the toll-free number, email, or app help section.
Can I speak to a relationship manager directly?
Yes, if you’re assigned a dedicated RM. Otherwise, contact your branch or call the toll-free number.
Whether you’re new to investing or an active trader, having the right support system is essential for a smooth trading experience. Sharekhan’s customer care is equipped to handle a wide range of technical, financial, and service-related issues—ensuring your investments remain hassle-free.
Keep the toll-free numbers handy, use the app or email when required, and don’t hesitate to escalate when necessary. With the right approach, you can get timely resolutions to almost any Sharekhan-related concern.
