IDBI Bank Customer Care Number: 1800 22 1070
About us: Industrial Development Bank of India was established in 1964 by an act to provide credit and other financial facilities for the development of the fledgling Indian industry. It is a development finance institution and a wholly-owned subsidiary of Life Insurance Corporation.
IDBI Bank Customer Care Toll-Free Number:
1800 22 1070 (Customer care)
1800 209 4324 (Another Customer care)
1800 22 6999 (Debit Card Blocking)
1800 425 7600 (Credit Card)
1800 208 1947 (Credit card rewards-Monday –Saturday 9 am to 6 pm)
1800 843 1133 (Missed call – Mini Statement)
1800 843 1122 (Missed call – Balance Enquiry)
IDBI Bank Customer Care all-India Number:
022-6771 9100 (Phone Banking)
022-4042 6013 (Non Toll Free Credit Card)
(+91)22-6771 9100 (For outside India customers)
5676777 (SMS BLOCK)
9220-800-800 (SMS “IDBICARE”)
88600-45678 (WhatsApp Banking)
9820-346-920 (SMS Banking)
9821-043-718 (SMS Banking)
022-6693 7000
IDBI Bank Customer Care Number
IDBI Bank: 49, Maker Arcade, Chamundeshwari Nagar, Ganesh Murti Nagar, Cuffe Parade, Mumbai – 400005, Maharashtra.
Website: www.idbibank.in
IDBI Bank 24×7 Customer Care Toll-Free Helpline:
IDBI Bank prioritises accessibility and customer satisfaction, exemplified by its commitment to leveraging technology and customer-centric processes. A key avenue for customer engagement is their Phone Banking service, designed to provide account information and transaction details at your convenience. This service operates 24 hours a day, ensuring uninterrupted support.
IDBI Bank’s Phone Banking can be availed using the Interactive Voice Response (IVR) facility or talking to customer care executives through toll-free numbers. The IVR service allows customers to conduct transactions by authenticating themselves by using Customer ID and Telephone Personal Identification Number (T-PIN), Debit Card Number, or ATM PIN. Significantly, the service is multilingual, comprising Marathi, Gujarati, Bengali, Tamil, Oriya, Telugu, and others, thus being customer-friendly.
Advantages of Using Phone Banking Service:
Access 24×7: Have the comfort of accessing banking information and services at any time of the day or night, 24×7, and be convenient and flexible.
No Physical Visit Necessary: Do away with physical visits to a bank branch for routine transactions and services. You can easily perform these tasks from home.
Timesaving: Save valuable time by utilising this free-of-charge service provided by the bank.
Eligibility for IDBI Bank Phone Banking Service:
- The Phone Banking service is available to retail individuals and Proprietorship Current Account Holders who possess a valid and active debit card with an ATM PIN.
- Minors with accounts at IDBI Bank are not eligible for this service.
- Joint Account Holders should have another primary savings account in order to avail Phone Banking.
- Associations, HUF (Hindu Undivided Family), Clubs, and similar organizations are not eligible for availing this service.
- Private Limited Companies, partnership accounts, and corporate accounts are also not eligible for availing the Phone Banking service from IDBI Bank.
How to Use IDBI Bank Phone Banking Service:
IDBI Bank’s Phone Banking service is available with two easy options: Self-Service and Manual. Once the Toll-Free number is called by a customer, they can view their account information through the Interactive Voice Response (IVR) system in the Self-Service mode.
Various services and features can be availed using this option without any direct intervention with a representative. The main benefit of this system is the facility to access banking services at any time and from any location. In order to maintain transaction security, customers need to create a T-PIN (Telephone Personal Identification Number) or enter their Debit Card and ATM PIN. In the manual process, customers are linked to an experienced representative who can solve questions and queries. This link is usually made after authenticating the customer’s personal information to avoid unauthorized use of accounts by impostors.
IDBI Bank Call Centre Numbers:
Chargeable number for our customers: 022-67719100
Chargeable number for our customers abroad: 0091-22-67719100
IDBI Bank Hot Listing Number:
Accessible from majority of landline phones and cell phones: 1800-22-6999
IDBI Bank Blocking of Debit Card through SMS:
If you recall your Card number:
Send SMS ‘BLOCK Customer ID Card Number’ to 5676777. For instance, send SMS ‘BLOCK 12345678 4587771234567890’ to 5676777.
If you are unable to recall your Card number:
Send SMS ‘BLOCK Customer ID’ to 5676777. For instance: send SMS ‘BLOCK 12345678’ to 5676777.
IDBI Bank Customer Care for Credit Cards
In case you have any questions or need assistance with your credit card, you can contact us with the following details:
24-Hour Customer Care Toll-free Number: 1800 425 7600
Non-toll-free Number: 022 – 4042 6013 (Call Charges Apply)
Email: idbicards@idbi.co.in
IDBI Bank NRI Customer Support:
If NRIs wish to get in touch with the bank, IDBI Bank provides a specific service. You can mail an email to nri@idbi.co.in.
IDBI Bank Registered Headquarters
You may reach IDBI Bank directly at its registered headquarters:
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai 400005.
IDBI Bank Grievance Redressal Procedure:
IDBI Bank persistently invites customers to give feedback about any issues or complaints by various means in order to provide fair redressal. You can lodge your complaints through the following mediums:
Phone Banking
Bank Branch Visit
Bank Website
Email Correspondence
Written Letters
IDBI Bank gives a well-established procedure to deal with grievances by different stages:
Level I: You can use three of your options for complaint filing
Make a phone call to Phone Banking and interact with customer care executives.
Use the Online Complaint Form.
Complain in writing in person.
If you make a complaint through any of these channels, an individual complaint ID is assigned. You are able to monitor the progress of your complaint online on the bank’s website. If no reply comes within eight working days or if it is not satisfactory, you can take the issue to Level II.
Level II: If your grievance is not settled to your satisfaction, you can take it to Level II. Here you can contact the assigned Grievance Redressal Officers during working hours on weekdays. There is one such officer for each zone, and their contact details are available on the website of the bank.
Level III: Should your grievance still require satisfactory redress within 11 working days of complaint submission, then you may next approach the matter with the Principal Nodal Officer. This officer can be contacted between Monday to Saturday, and resolution of the issue should be reached at this level.
IDBI Bank Customer Care FAQs
What are the services offered by IDBI Bank 24×7 Customer Care?
IDBI Bank 24×7 Customer Care provides a host of services like toll-free numbers, call-centre assistance, SMS banking, and others, to help customers with their banking requirements.
Who can avail of IDBI Bank Phone Banking Service?
The Phone Banking facility is offered to retail customers and Proprietorship Current Account Holders who possess a valid and active debit card and ATM PIN. But the service is not available to minors, joint account holders with no other primary account, and certain organizations such as Associations, HUFs, Clubs, private limited companies, partnership accounts, and corporate accounts.
What are the advantages of availing IDBI Bank’s Phone Banking Service?
Through Phone Banking, the customers are provided with round-the-clock access to their bank services and information without physically going to the bank branch. The service is cost-free and time-saving.
How do I block my IDBI Bank Debit Card via SMS?
You may block your IDBI Bank Debit Card even if you forgot your card number. Just send an SMS to 5676777 in the following format: ‘BLOCK Customer ID Card Number’ or ‘BLOCK Customer ID’ if you forget your card number.
How can I contact IDBI Bank for credit card related queries?
To address questions about credit card, you can dial IDBI Bank’s 24-hour Customer Care Toll-free number 1800 425 7600 or non-toll-free number 022 – 4042 6013. Alternatively, you may communicate with the bank by sending them an email to idbicards@idbi.co.in.
How is the IDBI Bank NRI Customer Support to be contacted?
IDBI Bank has a special service for NRIs. You can reach IDBI Bank NRI Customer Support by mailing them at nri@idbi.co.in.
How do I complain to IDBI Bank and what is the grievance redressal mechanism?
You may lodge a complaint with IDBI Bank using multiple mediums such as Phone Banking, branch visit, the bank’s website, email communication, or written communications. There are three levels in the grievance redressal process, namely Level I, Level II, and Level III, each of which provides different means of resolving your issue and taking it up if so required.
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